Worst Starbucks experience I've ever had - it tops the time one in Charlotte served me cinnamon that I'm allergic to. Staff was rude and unaware of their surrounding. Went in in a rush, the store didn't have that many guests (maybe 3-4 ahead of me, but no service line) - though the drive thru was kinda busy. I asked the cashier if it would be longer than a 10 minute wait.
"Of course not. We get all of our drinks out in 5 minutes or less."
16. Minutes.
My plain double shot iced latte - served single shot and hot. I asked for a remake - it got pushed behind all the other drinks in line - are you kidding?! Asked for a refund because I now had to go. Was refused. Waited longer. Got the drink. Asked to make sure it's a double shot. Got a shrug and no further acknowledgement.
Way to drop the ball and lose a long time customer.
It's bad when I can forgive you for giving me something I'm allergic to (from excellent guest resolve) to just an all around terrible experience with zero care and resolve.
Not to mention they asked if my change was a tip. Get out.