They say good things come to those who wait. This company epitomizes that. They were the installers for Lowe's where we bought a water softener.
This is how the time line went:
Wednesday January 31st we looked at a water softener unit at Lowe's and decided to purchase the unit and install because it was the last day of the sale. The sales rep told us the installer (Around The Clock Plumbing) would contact us by close of business on Friday February 2nd to do a detail estimate.
Monday evening the 5th I called Lowe's and asked about the detail because I had not heard from Around The Clock. Tuesday morning I went down to Lowe's and got a hold of the manager of the install department. About noon Around The Clock called to say they were sending TJ out to do the detail around 4pm. He did come at 4.
I went down to Lowe's the morning of Friday the 9th to pay for the unit and install. They had not received the install estimate yet. I waited there an hour while Lowe's got a hold of Around The Clock and had the estimate faxed over. I was told Around The Clock would call to schedule an install within 48 hours.
On Wednesday the 14th I called Lowe's to inform them I had not heard from Around The Clock. Thursday afternoon I called again. The install department said they would call and (harass) the installer. Lowe's called back and said we would hear from Around The Clock shortly. Friday afternoon the 15th Around The Clock called to schedule an install for Tuesday the 20th between 10am and noon.
Tuesday February 20th, TJ showed up at 10:00 sharp. 2 hours later I had soft water. He was professional. The install went smoothly, nd he completely cleaned up the work site. Total install cost- $779.00. almost twice what I paid for the water softener.
Here's the breakdown of my experience with this company:
Customer service- very poor
Workmanship- good
Installation tech- Professional
Cost- high
Overall experience leads me to say, I've experienced better. (see my review for Larry Bauman Plumbing)