I work in finance in New York so get shoes shines fairly often and this was the most thorough one I have ever had. I was wearing my old beat up bad weather walk to work shoes that since I had time before flight decided to attempt to get shiny. I did not expect much but the person went to work for over ten minutes and even brought out a blow torch to put a shine I did not think possible on these shoes. If plan to fly though Charlotte again might hold off on getting shoe shine so can get them done here.