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  • Thank the Lord he has blessed this day with patience. UPS left a notice on the door to pick up at this location with out the Name of whom the package was for so I assumed it was mine since I am expecting something and was unaware my boyfriend who I live with (different last names is key here) had a delivery also. So I go to the location and the young bloke is looking up the package and sees the information and begins to look in the store. He cannot find it and the store manager Cindy Williams asks me to step aside so he can help other customers while I wait for them to do a investigation and that I can just leave and they'll call me. I said no thanks, I'll wait and make sure you guys actually attempt to resolve this. People keep coming in and they just keep helping them while I am standing there. Someone finally comes back from their break and I get the help I initially thought I deserved, but according to the manager asking me to step aside clearly I am not worth her time. After almost an hour of waiting and 2 people looking in the store the girl who came back from her break calls their help desk for further assistance. They tell her the package name is under my boyfriends name and boom the package was there the whole time. Had these people used their customer service skills to inquire if anyone else lived in the house hold they would have found it in seconds. Wow UPS. 4/6/18 Worst UPS I've ever encountered. Not because of the company but because of Cindy Williams who runs this store. Every encounter I have had with her has been negative. I called yesterday at 8 am to make sure someone was available to Notarize and she said she was the person who does it but that she would not be doing it because other customers packing needs are more important. I responded asking if she was refusing service and then she went on to tell me she forgot her notary stuff at home. Pretty sure you should not be removing a notary book from the store since it holds people's drivers license information and addresses. Contacted corporate about her behavior. If you go to the UPS on Val Vista and Elliot their staff is always willing to help and have a positive attitude. They also told me she is not allowed to refuse notarizing and someone is required to be available to notarize. BEWARE if you come here.
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