Been to a couple of shows here so I feel like I can give an accurate assessment...
The seating layout is a bit odd, as they put you at big long tables sitting across from your friends. It works okay, and I guess there's really no such thing as a perfect dinner / drinks set up, unless you're in a large theater in Vegas.
My most recent trip was to see Amy Schumer. The owner came out at the beginning and was up front with us when he got word that she was sick and would not be able to make it. He immediately offered us all refunds for our tickets, tickets to see Jeff Ross the following weekend, and tickets if Amy Schumer would reschedule. In my opinion, that's above and beyond what would be expected in such an unfortunate situation - and it surely didn't go unappreciated! We were able to to get our refund and future tickets on the spot before leaving, so we left without having to wonder about the details.
Side note: Kevin Farley and David Spade were originally going to be in the audience for Amy Schumer, but stepped up to the plate to perform a bit for us in addition to all of the above. Way cool!