The service here is fantastic. Everyone is so friendly and welcoming. I live right down the street and often order online and pick up to avoid the crowds that Starbucks brings. Once I had to wait like 30 seconds for my unready sandwiches and they set me up with a free drink to compromise. I wasn't even done filling up my cup before they had the food ready.
Not my favorite sub place, but I will keep going back for the convenience and the nice service. Multigrain bread isn't great, and the Italian meats are so sad. When I hear the words "capicola" and "mortadella" my heartrate increases a bit as I anticipate some authentic flavor. Unfortunately they don't pack much of a punch. The Pizza sandwich (Italian + meatballs) sounded so delicious when I was starving, but I was sad about the meatballs and general lack of flavor. I am interested in trying their other regular turkey sandwiches and whatnot too.
Banana milkshake is pretty stinkin' amazing. I've also had their frozen strawberry lemonade (which I think is just a summer promotion) and really enjoyed it! Perfect amount of sour and sweet. Grab a Dream Bar if you have a sweet tooth :)