I came to Suwu bar looking for a tasty brunch to share with my boyfriend on Saturday but ended up leaving hungry and upset by the carelessness and haughty attitude of our waiter.
Both my boyfriend and I ordered an egg and avocado dish that had potatoes and toast as a side. I informed the waiter I was unable to eat the toast as I have an allergy.
When our food arrived, both plates had toast and in addition to that, it seemed the potatoes were also coated in flour before being deep fried. Occasionally wait staff does not understand my food allergy or makes a careless mistake because they are too busy, which I can let slide, but not what happened next.
When I asked my waiter to send the dish back to the kitchen and attempted to clarify what I can and cannot eat he informed me that I couldn't have anything off their menu because everything is made with gluten (including their fruit salad, apparently). He chided me for not making it more clear why I couldn't eat bread and diminished the seriousness of my food allergy by claiming health condition is 'actually just an intolerance,' which he said the kitchen staff informed him of. Apparently neither the kitchen staff nor our blonde waiter has ever heard of celiac disease, which affects 1% of the North American population.
I would advise the management of Suwu bar to speak to their wait staff and cooks about the attitude of their employees as I'm certain anyone receiving service as we did will not be returning to eat (or drink) again. I've been living in Montreal for 5 years now and this has been the worst service I've had in a restaurant with my autoimmune disease, hands down.