About: http://data.yelp.com/Review/id/V-RjNQzCYb08yUy8mBzcRQ

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About: http://data.yelp.com/Review/id/V-RjNQzCYb08yUy8mBzcRQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-01-29 00:00:00 (xsd:dateTime)
itemReviewed	LOCAL Public Eatery
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Eight of us went to Local last night to celebrate a friends birthday. We are all regulars as we live in the neighbourhood and often take advantage of their $4 mystery wines and beer specials. Unfortunately that will be my last visit. A waiter passing behind me dropped a bowl or plate with ketchup on it which covered my back, as well as my coat and scarf hanging on the back of my chair.The waiter kept apologizing, brought those crappy brown paper towels. I asked for a wet cloth and a bag to put my scarf in, which of course never arrived, and he said he would get the manager. He asked what he could do and I said I think it's reasonable that you, at the minimum, comp my drinks. He just looked at me, kind of bug eyed and didn't respond. When the waitress brought me a bill at the end of the night, I said "You have got to be kidding me". She was completely oblivious to the whole incident so it shows what kind of attention she was actually paying to us. I asked her to get the manager. He sat down and said I hope you received good service this evening, (well it wasn't exactly stellar) because that is all I can give to you. I said that was not acceptable and he said we will be providing no compensation because it was an accident. I told him it was a service industry and most organizations would ensure they made it right for a waiter spilling on a customer. Then of course I apologized to the waitress and said I couldn't tip her and she became argumentative with me. Unfortuantely that's the nature of the business. If the food is crappy, you can't take it out of the chef's tip. Sorry - take it up with your manager. Andre was his name and I am guessing his career in the service industry will be short-lived as he clearly did not consider the exponential effect on Local. Eight women with spouses and about 20 university aged kids between us who will now boycott the place. Conservatively our table spent $250, my bill being $25. Assuming a 100% mark-up on alcohol, my beverage cost to them was $12.50. If each of our families visited once monthly and spent $100, then with slight rounding, they have lost $10,000 in revenues annually from our group alone. Not to mention all the other friends and neighbours we will be relaying this incident too. Hmmmm, should I make it right, or basically flip them the bird?
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Terri

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