Customer service was very average for a fine dining restaurant. The receptionist completely forgot about us. We waited around 45min-1 hour when there were more than plenty tables available. There were people who came in after us and were seated before and we were all parties of two. The food was also very average as well. We ordered the Pasta da Vinci and it was over cooked and a bit bland. Not our usual experience at a Cheesecake Factory.