I ordered my wedding dress back in march for my wedding last month in November. They told me it would be in sometime in July. I didn't hear from them so I called the first week of Aug to check on it. She said it is being shipped as we speak you should have in with in the next two weeks. My mom was visiting at the beginning of September to help me finish wedding planning. By the time September came around I still hadn't heard anything and I had tried calling several times leaving multiple messages for the manager. We even went into the store to check on the dress and she said she had no info and the manager was not in. I never heard back so I bought a new dress. They finally called saying my dress had arrived at the beginning of Oct but at that point I didn't even want to deal with them I was so mad. All I wanted was a returned phone call saying there was a mistake or they were working on it! Something! Terrible customer service and I would never recommend them!