I have been to the downtown Izzazu location several times (I have not yet had the chance to check out their new digs, however) and have always left really pleased.
I have used their waxing and haircut services and have had no complaints. In both areas, the girls I worked with took the time to listen to me before beginning work and I ended up with exactly what I was looking for. I always got compliments on my hair after getting it cut. As for price - their stylists are tiered and have different price scales. I asked while on the phone making my appointment and had no surprises.
After trying many salons that didn't make the cut (yay puns!) and ending up with bangs, mullets, and other horrible cuts, I am sticking with Izzazu.