I just purchased a home on 4/15 and am having issues with my plumbing. Called to request service and got a vendor assigned to me. The vendor called and I scheduled the appointment. After reading reviews of this vendor, I called HSA and wanted to cancel the appointment. They not only informed me that I would have to cancel, and then hang up and call back to reschedule it, but once I did that because I already had an appointment with the company, that until I let that specific company come out, I could no longer schedule with any other company. They are literally forcing me to keep and appointment and let someone come in from a company that I do not want to use but have no choice according to them. 18 days into a warranty and I am already disgusted with the level of service.