I work downtown and eat here occasionally. The food is decent and reasonably priced, perfect for lunch or late-night eating. But when I go in, there is rarely anyone at the counter to greet me, often sauntering out from the back a few minutes later. As a person who has eaten here a few times on my lunch break and typically knows what I want to order, this can be frustrating. It seems to be a little slow and the cashiers often seem bored and disinterested. The staff isn't especially friendly, so I recommend taking it to go. I will give them props that the food is normally hot, fresh, and pretty tasty. The service and atmosphere is just lacking.