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| - This is my very first review in yelp and unfortunately I just simply had to do it due to Honda West's unprofessionalism and the worst customer service so that the future customers are aware of this.
I had to drop off my car in Honda West's service department for recalls on my vehicle. The car was dropped off on Friday morning 7:30am. Unfortunately, this service technician stated that they do not offer a loaner car while the car will be in the shop for a week. I said I understood and left the car at the dealership. Service technician called me on that same morning around 9:00am stating that the recall has been verified and they will take care of the rest and car should be ready by next Friday if not earlier. So far so good....
It was actually perfect because my family was coming from out of town to visit me on that weekend . I've gave a call and left a message to check the status of my car on Thursday morning and did not get a call back. On Friday, the day they promised me that the car will be ready, I've waited for their call until 3PM. Since I did not get any call, I decided to call to check up on the status of my car. The operator transferred me over to service department 7 times and nobody answered.... Very frustrating....
So I had to get my roommate to drop by at the dealership personally to talk to the service technician. When I went there, it seemed very slow and saw the service technician who was helping me out last Friday and he was simply having casual conversation with one of the colleagues.... I guess they have time to have casual conversation but not pick up the phone 7 times.....
I politely asked the service technician how my car is doing and he said the car won't be ready until next Tuesday because the bodyshop is backed up. It was very very frustrating because I've already made a promise with my family member and I was in desperate need of a car. I asked if there is anything they could do because I've made all these plans with my family based on what they've promised me. And they said only thing they could do is call Avis and get the dealership's rate.... Now, I understand that they may be very busy. However, they never answered my voicemail that I left a day before and they never called me about the situation and I had to personally go to the dealership to find this out... I simply asked for the manager and he walked over and told me that the recall is through Honda America and they are simply doing a service for them.... And if I need any sort of reimbursement for rental, I will have to contact Honda America.
So, I came back home and called the Honda America and told them what had happened at the dealership and they told me that I probably did not even talk to the manager because they need to follow the protocol to have claim sent over to DSM (district service manager) from the dealership's service manager and then they would decide what to do with that claim.....
Now, they had me run through all of these hassles and now the person whomever claimed to be a manager flat out LIED to me.....
Now, It's Tuesday and they are telling me that my car won't be ready until tomorrow 3-4PM..... Additionally, I had to personally call today to find this out..... How ridiculous is this?
HONDA WEST definitely needs to work on their customer service and I hate to put it this way but Honda has lost my trust in their company and Honda will probably in the bottom of my list when I consider buying another car. More importantly, I will not deal with HONDA WEST EVER AGAIN!!! And I will file a complaint to the Honda America as well.
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