My family also had a chance to personally experience the awful customer service when we tried to use our Groupon. Despite a 24 hour notice stated on the Groupon when we called 2 days ahead of time, we were told to call at 3 the day we wanted the cupcakes to see what they had left. At 3 that day we were then told to call back at 4 at which point we were allowed to put together a dozen of their remaining cupcakes to fulfill our order. If you are going to offer a Groupon realize people are going to use it. With Sprinkles just down the road there is no reason to ever return to Cupcakes.