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| - This morning, I wrote a long review of this HT but somehow deleted it. I'm actually happy about that because having just returned from yet another irritating shopping effort, I'm glad to share some thoughts that I believe will resonate with someone.
99% of the employees are pleasant and professional. They work hard and are customer-service savvy. The Corporate Managers need to take notice. These employees are their strongest asset. The low score of 2 stars has nothing to do with employees and everything to do with Corporate's mishandling of what was a great place to shop.
Sadly, since Kroger bought HT, my Harris Teeter has taken quite a nosedive, in what appears to be a corporate effort to increase profits. Here are some ideas that might be smart to consider.
Stop moving the stock! In this bizarre world, it is reassuring to know that my food will be waiting on its usual shelf, not halfway across the store. Relocating canned fruits does not make shopping more exciting. Gliding past a bunch of stuff while I am trying to find what I came to buy does not make me buy more things I do not want. I'm not at the grocery to be entertained by clever merchandise placement!
Build a parking deck. Development in our neighborhood is adding thousands of apartments and condos. Most likely, all these people are not going to walk or ride their bikes to HT and carry their stuff home in backpacks or baskets.
Stop designating parking spots for every category of person who should rightfully be honored. Many Vets and moms/dads with children are able to get around very well.
Put out only fresh produce. Even on special, a wrinkled old cucumber or spoiling clementine is not something most customers will buy, much less eat.
Provide delivery of adequate stock from warehouse to stores. If you're having a sale or double coupons, it follows that fearful and thrifty customers will clean you out the first day!
That's it!
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