| rev:text
| - Where to start? I was at the hotel for 4 weeks, including 2 weekends... so I think that I have a fairly good idea of the hotel.
I hate leaving 1 star reviews simply because that means that there has been a terrible experience and rarely leave one.
First off I do want to say the good things about the hotel because there are a couple. The rooms were clean. I had no complaints in that regard and the housekeepers cleaned up my room beautifully each day. Oh, and the cookies, they had cookies most days when I came in from work... most of the time they were oatmeal with cranberries but sometimes they had chocolate chip ones too. mmmm
Now...
1) Tryst. The nightclub that is literally right beside the hotel. It is open Thursday through Sunday and is the loudest most obnoxious club ever. I could not believe that they did not have noise restrictions... it was from about 10 pm until after 2 am, my entire room had incredibly loud bass bumping through it... and one room, the windows even rattled because of the intensity of the music. The first week, I was on the 10th floor. It was bad. I moved to the 16th floor thinking that would be better. It was worse. I think it was because I was right above the club. I called down to the front desk both nights. The first time I called, they made it seem that this was a new problem... no, it has been occurring since at least 2009 (based on previous yelp reviews). The second week I called, the front desk person was quite rude and just told me he could give me earplugs... Well that doesn't work for bass... Finally I was moved to the 17th floor. I was on the opposite side of the club and at last, no noise. So, if you would like some sleep on the weekends here, request the 17th floor and make sure it is not on the inside of the club side.
2) Valets. The valet service here is $47 per day, which I believe is pretty expensive. Oh well though. They tell you to call for your car 30 min in advance. Try 45 or more some days. Again, I stayed here for 4 weeks, so after a while, all the valets knew me and knew what time I would be leaving, but during the first two weeks, a few of the valets were quite rude and would block our car in even though I was outside waiting for it. They did get better though, so I can't complain as much about that.
3. Front desk staff. There are a few people who are great, but there are at least as many of front desk people who are incompetent/rude. I checked in one evening at 1am, (after having already been at the hotel for 2 weeks) and had already selected my room and 'checked-in' via the hilton app. I knew what room I had selected, as I had picked it based on point 1 above. When I got there, I immediately had my credit card and id out and ready and informed him that I had already checked in online. Slow as molasses. He kept looking for my reservation online, but as I had said to him twice, I had already checked in. Finally he looked in the "pre-check-in' area and found me. He scratched out the room number and told me that I would be on the 10th floor... not the 16th like I had requested. I asked him why this was the case, and he told me that sometimes there are electrical problems that they cannot give me the room I had requested. ooook, I carry my bag up to the 10th floor and try both room keys, neither of which work. I head back down to front desk. It's 1:30 and I am pissed. I tell him the key didn't work, he finishes checking in another person, and finally gets back to me. He gives me a second set of keys. I ask him if they will definitely work, he says yes. ooook, back upstairs I go, try both room keys, neither of which work. I am livid. I call down to the front desk. They say they will send security up immediately. I walk back to the hotel room and sit outside the door. All of a sudden, a man opens the door I have been trying to get into. He is clearly woken from sleep and thoroughly confused. What in God's name? I apologize profusely and head back down time #3. I explain what happened, and they just have no idea what they are doing. They finally decide that the room that I selected initially online, is the room I should get... I guess that magical electrician fairy came sometime in that last half hour. Finally. I get into my room and into bed. I got a breakfast coupon... that was all.
4. Breakfast. As far as hotel breakfasts go, this one isn't that amazing. If you get it for free, it is fine. But if you are not a diamond member, it is $20per person for a breakfast that is ok. You can get a much better breakfast for cheaper from a restaurant right down the street. Again, if it is complimentary, I have no complaints, but I would be ticked if I had spent the $20 for breakfast.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)