This up scale knock off of Burrito Boyz menu is just horrible. Several issues I can mention of this location, one they don't have a process down for how long to keep the Burrito's on the grill and the meats are all pre cooked and dry for the most part. It just spells slowness and dis satisfied customers (my burrito was cold in the centre). They could definitely use a Lean Six Sigma consultant to improve customer satisfaction. I think one of the most upsetting things was the service, the Cashier seemed to be the only one who knew what was going on. As he passed the order on to the girl making the burritos, there was a lack of transparency and no sense that they gave a s**t about the customer. Then there was the manager just gabbing away to customers who seemingly hadn't purchased anything. Maybe this was a one off, but is enough for me not to want to give them my business for a while.
The only innovative thing they had was a nacho style burrito, which has nacho cheese and tortilla chips crushed up in the burrito. Beyond that they are at most a dollar off from Burrito boyz prices but do have a sit down area and a small patio area.
I cannot recommend this place. I hope they get their s**t together.