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  • I don't often write reviews but when I do...sorry, couldn't resist. Over time, when buying automobiles, I have come to lower my expectations and I have to say, with exception of a few, most dealers haven't disappointed me. From attitudes that said "you are just another customer" to "this is a great deal" to "buy or die" sales approaches, I had become resigned to the fact that there were so many customers in the greater Phoenix area, dealers really didn't care to listen to me as a consumer since someone else would soon come along. This car buying journey started with visiting a large BMW dealer (my current vehicle brand). The salesperson,who was not well educated on the products, tried to sell me on whatever was in stock as opposed to what I wanted. They even persisted in doing this after I left the dealership. This went on so much I simply decided to give up on BMW and look at other brands. I then visited a Infinity dealer with a sales manager that wouldn't let me out of the showroom during my very 1st visit (buy or die). He doesn't know how angry he made me. Of course I took the time to write an email to the GM of the dealership who never responded. Clearly, a business culture issue. I then looked at a few other brands before deciding to return to my pre-BMW brand of Lexus. After having a less than pleasant experience following my second visit to the Lexus dealer closest to my home, I decided to drive a few extra miles to Earnhardt Lexus where I was fortunate enough to be the next up for David Bader. You could not ask for a more thoughtful and thorough salesperson. He took the time to genuinely listen to me. At no time did I ever feel like I was being steered in a direction or sold on what he wanted to sell. Once I decided on vehicle, the usual negotiations took place however the discussions never felt difficult. David and Doug Ebner in Finance worked with me and after a few calls, we reached the number I wanted to pay. Cleva Ault made getting the closing paperwork completed a breeze. I have to compliment the entire team at Earnhardt Lexus for making this my most enjoyable dealer experience to date. Well done everyone! Take the time to visit Earnhardt Lexus, you will be glad you did.
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