I'm sad to write this negative review as I've happily gone to Watami for years, however this last visit cemented my observations that this place has been going downhill recently. Went today with a friend for dinner and found a large piece of plastic wrapped into one of the maki roll pieces! Additionally, the fish looked and tasted like it had been sitting out all day and was just...off. I was really disappointed since I used to be a diehard Watami fan (I was only 3 meals away from a free one with their punch card), but I'll probably just go to Kumo's from now on.
The price is unbeatable when it's a busy day and everything is fresh, but they really need to pay more attention to serving their customers safe and fresh food on off days, too.