| rev:text
| - This originally was the Gold's Gym location I went to the most. My mother had I had joined Gold's to work out, trying to improve out health, which has worked so far.
With Golds, we had purchased the 24.95 membership, which got us access to ALL Gold's Locations nationwide, as well as discounts with many retail locations I had interest in, discount through Gold's, Access to all their online stuff, contests, and the ability to bring a 1 guest with us as often as we wished. While all the locations were a long drive for us, a hour round trip, it was worth going.
Suddenly, on 1/7/2015, we received emails saying Gold's here had been sold to EOS, final on the first of the year, a week before this email. It did not tell us a whole lot in the email, and so we had some concerns. We tried to learn more about this new gym. We went to the gym as told to, because that day the switch over was suppose to start. No. We were told after our hour drive to come back next day. We tried to get more information, but no one would answer our questions that way. Tried to send in a question but was unable to to the site saying it didn't work and to try back later. Next day was no better, and so we requested canceling information, which we were handed a card with a phone number without being asked why we were leaving, or any offer of explanation.
We called, and the EOS representative was no better. I felt like she did not listen to me very well, and I was told due to not having given a months notice before billing, despite only learning about the change the day before, I had to pay the 24.95. At this point, we don't even know if EOS HAS a 24.95 membership, because all that's listed is a 9.95 membership, and no one will answer our questions. So I asked if there was a way to wave the charge. She said she would talk to her manager ( I would have preferred to talk to one myself. For all I know she was filing her nails ), and went off for several minutes before returning and saying if I had called two weeks before the billing date (18th ), that something might have been done, but it was too late.
Wait, so if I had known, say, on the 1st when the sale was final, or even on the 3rd, I could have canceled? If we had been given the same courtesy, this wouldn't have been a issue? On top of that, she kept telling me "Nothing will change at that location". Have you not listened? I am concerned about the whole thing, not just ONE LOCATION. We bought the package that gave us more than just access to one location. if it were the $10 membership, it would be one thing, but it isn't! What is my $25 getting me? No one would tell me. And somehow, I doubt a new company would keep a gym EXACTLY the same.
Frustrated, and offered no options to help, I told her to cancel it, as did my mother who was in the car with me. With things handled so unprofessionally, we weren't sure we wanted to mess with EOS.
I have since tried to email and send messages to EOS Fitness about me experience, and have received NOTHING back from this company. They commented on a review elsewhere asking for my email, saying they "We would love to assist you and speak to you further regarding your concerns. " . I gave my email, and still have got NOTHING. Yes, EOS seems real eager to speak about my concerns.
I have been given no good reason to stay, and have nothing nice to say about this company. I will continue to improve my health, but not at EOS Fitness.
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