We are new in town and decided to take my Collie to this place after reading reviews on yelp. He needed a haircut and a wash. They kept him for hours and when I got him back, he had a couple of razor cuts and one of which was quite deep, I brought it to their notice immediately but there wasn't much they could do at that time, obviously. When I got back home I noticed they had cut his nails too deep and had chopped of the tip of one of the fingers. I was horrified, they had tried to shave him off in a hurry or something and it was a disaster. My dog is 9 years old and I've never had such a bad experience with any groomer. He looked good on the outside at first glance but was ready to leave as soon I got there. The owners were courteous but the work was less than desirable.