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  • I am very disappointed in the communication this location has. I thought that by me telling them exactly what I needed and bringing my prescription down to them, they knew exactly what I needed. My insurance covered all of the first $150.00 and then I was to cover the rest. I spoke with Jamie originally and she told me that I would have to pay 25.00 per box and that was for the same ones I had with the other Eye doctor. That it would take 3-5 business days to get them. Pain to wait but its fine. I ended up getting a years supply and paying the remaining 50$ my Insurance did not cover. Little to my knowledge it was the wrong contacts. After waiting for the week to get the contacts in they were the wrong kind. So pretty much frustrated that she did not get the order correct. No big deal , I will call and have them fix the mistake THEY made. I called today ( 8/24/2012) spoke with April very polite and helpful said we will order them for you and then in ANOTHER 3-5 business days I will call you and we will switch them out for you. NO PROBLEM. I thanked her and that was it. Planning to use my glasses for another week. But happy they fix THEIR FAULT. I continue on with my day. To get a call back from Lens Crafters with a message that said. " I was returning your call in regards to contacts." I already thought it was resolved. LOSS COMMUNICATION AGAIN... I call them back for JAMIE to say well there is an additional $ 12.00 per box x 8 boxes you will need to pay $ 96.00 before we can order them..... I thought APRIL fixed it. That wasn't the case. I told Jamie that I would be by to drop off the contacts I waited for and to refund my insurance and my 50$ I originally put into it. VERY FRUSTERATED AND CONFUSED. Where is a manager and why aren't these people trained correctly in the first place. I don't recommend them at all.
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