I ordered my pizza at 7:57pm on Saturday May 12th. I was told it would be there in 35mins.
It arrived at 8:50, no big deal, delivery guy is cool and everyone is happy that the pizza arrived.
Once I get the kids settled and feed them their cheese slices, I notice that my pizza order was wrong. It was missing 2 toppings and didn't have extra sauce. - no big deal, I figured I'd call the store and they would make it right.
The woman who answered didn't seem to be sympathetic to my situation and put me on hold. When she came back on the line her attitude was not friendly and said the best she could do was remake it but I'd have to give the pizza I didn't order back... (as though that was going to be an issue ) I said that's not a problem as I didn't want that pizza, I wanted the one I ordered. (Up to this point I'm friendly and being understanding that mistakes happen, I just want the situation handled and to get what I actually ordered and paid for)
Her attitude was less than pleasant and said the the soonest she could get it to me was an hour. (2 hours from when I ordered the pizza in the first place)
I began to get frustrated with the complete incompetence and lack of customer service of this sad excuse for an employee and asked if there was anything else that could be done and her attitude became worse...
So I will never be ordering from this store again. If I was the owner of this place I would either fire her or keep her away from customers...