I stopped at this McDonald's today. I ordered 2 cheeseburgers and small french fries. After I paid I pulled up to the next window and waited about a minute before I was acknowledged. Then the person delivering the orders said my order would be up 'shortly'. After a couple of minutes another person came to the window and said they were waiting on 'fresh fries'. I thought this odd for a restaurant that hypes their fries as one of the mainstays of their menu.
After a couple of more minutes my order was handed to me. The bad was literally soaked with oil from the fries. Since I had waited in line and had held up other folks I just took the bag and left. Both the person who prepared the order and the person who delivered the order should have known better than to give the oil soaked bag to a customer. When I got home I found the fries to be a bit undercooked.
Poor customer service. Poor image for McDonalds.