Few times in my life have I experienced such terrible customer service!!!! These kids working here have not been trained properly from how to run the cash register, knowing how to make shakes, scoop ice-cream, heat hot fudge, to walking in the back leaving one person to serve more than 10 people standing in line. Everytime I come there is a new kid that doesn't know how to do anything and the senior employee is always in the back and won't come out to help! I see people walking out frustrated everytime I stop by.
Jim the owner is a complete jerk, who doesn't know how to run a business. Can't they get a competent business owner in this busy store? In saying Bye to B&R and taking my business to Coldstone.