Wooooow talk about highway robbery! Went in here for lunch. I asked the guy taking the orders if he recommended the pastrami sandwich or the Armando special burger. He told me the burger was so good and that no one uses angus beef like them! So I ordered the burger without lettuce, onion, tomato, and mustard because that what the special board said came on it. Also was asked how I would like it cooked I answered medium. So out comes the burger. I see mayo on the bun. So now I'm wondering why it didn't say that one the special board. I call over the guy who took my order to ask him for a new bun without mayo. He took the burger to the kitchen and was telling the girl cook no mayo and she snapped back at him how come you didn't say no mayo! He said it's not on the the board. Which she bitchily said yes it is! So glaring at me while grabbing a new bun out of the bag she threw it on my plate. She didn't toast it or heat it up like the first bun that the mayo was on out of some weird anger or spite it seemed. All this over a request for a new bun! On to the $11 burger. It was a well done charred small flavorless puck! I would be embarrassed to serve this meat that they claim is premium. Fries were good. Overall I will never be back not just due to the rude cook but the small portions, gross, and over priced food! My friend ordered the Reuben hoping for a classic New York style sandwich only to be left disappointed after this woefully inadequate, flavorless, dry pile of trash arrived on his plate. (His words) The meat was dry and flavorless, the kraut was generic and weak, and the bread, eh...for 12!!!!! Dollars!!!!! With soggy fries!!!! NEVER AGAIN. Don't EVEN ask me if I want to be a rewards loyalty member...ppsshhh. No thanks. Keep your east coast trash out my desert oasis.
BIG APPLE MORE LIKE BIG MISTAKE!!!!!
Update
Response to the owner. Bill you were pleasant to deal with but your cook has a serious attitude. Why would I voice my opinion of the food when a fit was thrown to replace a bun with mayo that I didn't even order?