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| - Have a love/hate relationship with this place. Was very excited about this place when I first moved here from NYC, and it does look very nice and have a lot of areas for any sort of work out you'd like, but not crazy about the policies, price hikes, and how they tend to cut corners to save a buck whenever possible.
Great outdoor pools, relatively newer machines (without TVs on them-kind of surprising), many squash courts (call in advance), a rock climbing wall I've never used, and my wife loves the cardio and yoga classes. There also seems to be a thriving social scene with get togethers, bike groups, run groups, etc.
The best thing about this gym is that you can drop your kids off in the care center for 2 hours to work out. My wife loves this feature even more. It's too bad the very qualified workers there make close to minimum wage, seeing as hard as they work, and they still make these low wages despite recently increasing membership fees. They also recently tried to cut the daycare hours (from opening at 8AM to 8:30, and 2 hours of no coverage at noon) but got so much backlash they were forced to reconsider. There are other gyms in the area as well, including one called "the Village" opening soon, and it's surprising they tried to cut this corner, and saw they would have lost a very passionate, loyal, and dependent demographic. The whole situation was kind of sleazy, and sort of reaffirmed my overall view of them as a pretty, but flawed company from the top down.
Like most gyms, they get you pretty excited to sign up and start, then you realize the wifi doesn't really work, the only tvs you can use are up on the front of the giant cardio area (8 in all), and you need to have a radio tuner on your phone to listen to the audio feed. I'm pretty tech savvy, looked into this as much as I could, and still think using a radio in this manner is next to impossible on an iPhone. I've asked several staff members how to hook up the iPhone to radio feed, and they've all passed the buck and said "there's an easy way to do it, but I don't know it, ask ..., they know this more than I do." This was repeated by many staff members. I never figured it out and now I still listen to music intrinsic to my iPhone every time I work out. I'm convinced this, as well as poor wifi, is very avoidable, but corporate just wants to save a few more bucks, and it effects the experience.
Took an intro class with a personal trainer. I'm pretty independent with my workouts, just wanted a few tips, but there weren't many useful tips, just trying to sell me on more sessions that would cost money. Again, just left a bad taste. I'd also never like to hear the term "My LT Bucks" again, its so obviously a scheme to give you a little of something you don't need for free, so that you have to spend 20x more to continue that service.
When we started here the designation for Tempe was a "Bronze" gym, and we were told the one is Scottsdale is "Gold" and we can choose to upgrade to use that gym and gain some luxurious options. Recently they started charging more for the Tempe branch, designated it "Gold," but it seems exactly the same to me. Not sure why I'm paying more.
Again love/hate, looks great, but very rotten policies. We really just stay because my wife loves the cardio classes, and it's nice to drop my toddler off during a workout. I anticipate changing gyms at some point with some policy change that is the last straw, but for now we'll keep ourselves a little under that line. Don't appreciate the trial and error approach to gradually cutting as much as possible, followed by undoing whatever change has caused too much financial backlash.
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