Received a coupon via email: Tax Day! $10.40 off; and in fine print says to print out. This didn't deter me. I've seen that before and folks scan or take the deal off your phone. So we go and I ask the hostess immediately, will they take the coupon from the phone? She says it has to be printed and said she'd ask the manager to confirm. She returns and says again, "Yes, it must be printed."
Imagine how many people who would have "about faced"...the business lost. I asked to speak to the manager. He comes out and I say what if you don't own a printer? I'm a frequent Hash House patron, spent plenty of money. He immediately suggests I forward it to him and he'd print it. Problem resolved!
Tyler, the general manager, of this location knows and lives by the mantra "Make the customer happy!" Great customer relations!!!