Great customer service always trumps a bad experience. I decided to take a couple of clients back to HEXX for a meeting. We did truly have great service, without me mentioning the previous experience. At the end of the meal, I asked to speak to a manager and she took care of the bill for us. It was really nice and overall, my opinion has changed and I think that the first time we went, the waiter must have been having a bad day. It is not reflective of the rest of the staff.