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| - I wish that I could give a better review because the food is good and it is right down the street from where I live but after many disappointments, I cannot recommend this spot with a good conscience.
The management is absolutely horrid. On our first visit, the manager asked us to sit at the bar to wait for a table- in a completely empty restaurant. We waited and were seated about 5 minutes later. Once seated, the manager micromanaged our server- cutting her off, getting in the way of us ordering, and contradicting her. I felt terrible as she was doing a great job with our service. Despite the management issues, the food was good so we returned.
The next few visits were similar to the first- the manager lacks complete social skills and should not be in the front of house. It would probably benefit the restaurant to have her stay away from the tables and patrons. Nonetheless, we loved the food and just attempted to steer clear of her.
The last straw was the purchase of our Groupon. After attempting to make an email reservation, we received a reply email simply asking, "If we had a Groupon". When I answered "Yes", we were told that we would not be able to redeem the deal but could use the value at the restaurant at some other time. Ha! I responded with a none to pleased email to which I received some sob story from the manager stating that she was the owner and sole operator due to a "series of unfortunate events". Instead of offering some other compromise, I was told not to be so harsh and judgmental.
I don't believe that I was being harsh at all by simply trying to redeem our Groupon by getting a table for two in the imminent future.
Bottom line: 1) Do not sell Groupons that you can't fulfill, 2) Work WITH your customers to come up with a solution, 3) Hire a social appropriate manager so that you are able to RETAIN those that have been good to you.
Future potential customers: I would not suggest buying any deals that come from this place and at best, only do takeout.
I personally, will never be back and even asked Groupon for a refund. So sad.
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