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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • A month ago I made my first appointment for a facial with Tommy. He ended up calling out and one of the girls called to rescheduled me for the next day. I show up and check-in with a girl and proceed to wait for thirty minutes into my scheduled appointment... She then comes over and says he called out earlier that morning and the message didn't get around for them to call me before I drove all the way there. So I reschedule for another day... Which was also cancelled and rescheduled for the following week. I guess I'm pretty patient. I did receive a confirmation call for the appointment that next week, I showed up and he explained he was really sick the past week which is understandable and I didn't hold anything against him regardless of the irresponsible scheduling issue. I was really pleased with the facial, what he had to say about my skin, and the skin products and makeup he recommended. I scheduled an appointment for the following month...This morning. I never received a confirmation call and for some reason had a feeling I would show up and he not be there again, so I called them about an hour before to confirm my appointment...which is their job... After being on hold for 5 minutes she says that he had called out (AGAIN) yesterday and wouldn't be coming in. They did not call me after having 24 hour notice that he was not coming in. So if I had not done THEIR JOB and confirmed my own appointment I would have drove all the way there for Tommy not to be there AGAIN. I understand that he may have personal issues going on...I really liked him and everything he did for me and I really don't feel like he lacks professionalism at all. If only I could say the same about the girls that are "RESPONSIBLE" for booking and scheduling his appointments. What a joke.
http://www.openvoc.eu/poi#coolReviews
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