First off we USE to come here regularly with our family. The older cashier woman took our order. I first ordered the chicken katsu and immediately changed it to a regular short rib plate. When we received our order it was the chicken I had asked her to change for the short rib plate before we paid. She then proceeds to argue with me telling me I was wrong she only heard the chicken order. We told her we changed it for the short ribs, she didn't recall that. Not only was she UNHELPFUL, SHE WAS EXTREMELY RUDE ARGUING with us across the restaurant!! As a small business owner I will not support a poorly ran restaurant!!! And to make matters worse when the "manager" arrived all he could say is she misunderstood me! He did NOT offer to correct it. Good food but TERRIBLE CUSTOMER SERVICE!!!