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| - DO NOT GO HERE FOR SERVICE!! Seriously, make the trip to Henderson Audi!!!!!!
If they can't get an alignment done right, don't expect them to do any real laborious work done properly either!
You've had fair warning, plus look at the rating for this dealership. Abysmal! I took my car here for 5k service, got it back and it now pulls to the right at highway speeds. Also, noticed a small dent and paint chipping, not near where regular door dings happen (front left fender above wheel well). Oh well, too late to complain, I already had drove my car off the lot by the time I noticed. I called them to get alignment done, dropped my car off in the morning and by 3pm I call back and there's no progress, I'm told they'll call me when my car is off the rack. An hour later, I get a call that my car is done, washed and on the way back to me. Strange, alignments are done in an hour?? It takes half an hour just to get a car up! I also don't get the standard paper showing the adjustments.
I get my car back and it still pulls to the right, and even worse than before. I can only conclude that no alignment was done at all. I call again, schedule another appointment and I drop my car off. This time the service manager comes out and drives my car.... At 35mph... Once he started nearing 40-45 he would slow down as the car pulled to the right. I'm appalled by his behavior. He makes every excuse possible not to put my car on the rack, everything from, "Audis naturally pull to the right", to Vegas roads being concave, even saying my car doesn't go to the right at all (as I see it drifting to the right side, and him constantly fixing the wheel). It is so bad that I end up on the next lane in under 100 yards driving at normal speeds, and he's trying to tell me it doesn't do that. He also says they are too busy that day to do it anyway. Ok, whatever... i don't want them woking n my car at all, I don't trust them. I'll take my car to Henderson instead!!
I ended up going to Henderson and the service was amazing! Lee was extremely helpful and EVERYONE at the service department was nice and genuinely seemed like they love working there and helping customers. Desert Audi, everyone there looks like they hate their jobs!
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