I would say about 10% of your response is accurate. I never once yelled at or berated the person who answered the phone. Four days in a row I called and left messages with her for Kirk to call me back. Not once did I receive a call back until after I gave up on your (lack of) service. Telling the person on the telephone I will be writing reviews to warn potential clients of your lack of professionalism is not a threat, juvenile, or combative. It's strictly warning the public about a company that can not be trusted. You can dispute as much as you would like but I was patient and considerate considering your lack of professionalism. Your overall ratings speak for themselves and you always appear to have a clever response to people disappointed in your company. Maybe it's time to take responsibility for your customer service and stop pointing the finger at paying customers.