| rev:text
| - I stayed here for the weekend of June, 10th. During my stay I had a horrible experience with a shuttle driver by the name of Al, Al was extremely rude and disrespectful to me due to a miscommunication on the hotels part which resulted in me sitting outside of a restaurant for 45 minutes in the humid heat while Al attempted to retrieve me 3 different times at the incorrect location, Finally I gave the address to the hotel clerk(who should have asked from the beginning if they didn't know exactly where I was) Al berated me, insulted me and essentially committed everything NOT to do while in a customers service role.
When I returned to the hotel I was fuming, Fortunately a manager(Jim) was on staff to assist, he reassured me this was not company policy, that the issue would be addressed and as a way to apologize Jim offered me a refund on 2 of my 3 nights stay. This is where things got even worse...
Today is August 31st, in the 82 days since my stay I received 1 call from Jim about a week after my stay advising me that a check would be in the mail within the next 7-10 business days, Great! After 14 business days I follow up, and after multiple calls to different people I am assured that the check is on his desk and will be sent ASAP. After another 2 weeks I follow up again, I'm advised a different story, that this has to go to corporate and they will have it out as soon as possible and that its a top priority. When asked about the different stories Jim simply brushes me off and says his hands are tied at this time.
another 2 weeks go by and I call back AGAIN, and play phone tag with Jim(in which he never returns my calls, but requires me to continue to call back until I get him.) I am told that they have a manager with some priority authorization to get a check out expedited with priority shipping. Great! I am excited to finally have this all behind me!
another week and a half later(today), I call Jim to follow up. He's oblivious to the status of my check, has no idea whats up with it and immediately offers to transfer me to someones voicemail... no.
Jim gives me the run around AGAIN, placing blame on others and essentially not taking ownership of the situation and says he'll call be back tomorrow with an update.
I've called the Hilton now over a dozen times, had to deal with Jim's incompetence and all I want is this to be behind me! I just want my $250 bucks back so I can move on.
It's unfortunate that I am staying at another Hilton hotel this week on a trip to California as this has been the worst customer service experience I have ever dealt with in my life.
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