| rev:text
| - Beckham's... oh Beckham's. Why did you have to fall down last night, of all nights? I love your pizza, especially your special for teams... $8 for a small pizza with any 3 toppings I want. I've had it before and it was a-ok. But last night after my frisbee game, I wasn't feeling the pizza. So I ordered a quesadilla instead.
It's my own personal policy never to write a one-star review as soon as I get home. It's a big deal, giving any place a one-star. Most times, it's more emotion than anything that fuels the need to vent and rant about an experience. And so, I have a next day policy. That gives me time to reflect and to be somewhat objective about the experience.
Well, it's the next day and I've reflected. There's no way to redeem last night's visit from receiving the title of my first ever one-star review. Four of us showed up around 830. The place was busy, but not packed. There were at least three servers on for the night. It's not uncommon for Beckham's to be busy on a Tuesday, they are surrounded by parks and fields after all, and always have oodles of sports team coming in and out the door. The first part of our visit was a-ok. Beckham's was sitting at a solid 3 star. Our server came right over and got our drink orders, she was quick to come back for our food orders. After that, she got a little harder to track down, but she was still around.
A fifth member of our team arrived about twenty minutes after us. He flagged down the server, ordered himself a beer and a pizza. By about 915, his pizza came out. Where were the quesadilla and wings the rest of us ordered? No where in sight. Team member thankfully shared a slice. 930, server is flagged down and told we didn't get the rest of our order. She was surprised the pizza had come out and not our other two orders. She also said that this had happened with 6 other orders that night already. She promised to head back to the kitchen and check on them and asked us if we wanted a refill on our drinks. We declined. At 945, she came back to tell us our food got stuck behind a really large order. She offered to get the kitchen to pack it up to go. Instead, we cancelled the two orders, paid what we owed for our drinks and left.
Now, I understand that sometimes things get busy. And that people come in with other large groups of people and sometimes food doesn't come out right away. BUT... nearly an hour and a half to wait for 10 wings and one quesadilla is a wee bit ridiculous. Our server should've been on top of that, and if it was the 6th time this had happened that evening, where was the manager? You'd think he or she would have been over to the table at least once.
In no way does this seem to have been one person's mistake. Instead, an epic fail on the part of the team working last night. Beckham's, there's no excuse for last night. I won't be returning after this, but I do sincerely hope you learn from this review and find ways to not let other Calgarians go through a similar experience.
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