I have never used this office as an urgent care, but we have to go here for some scheduled appointments for one of my daughter's doctors.
The care we receive by her doctor is 5*. I wish his office was at the main hospital in Phoenix still.
Here's why I don't like having scheduled appointments for non-sick children at this facility:
When a child is not sick, it does not make sense to expose the child to other children who ARE sick to the effect that they are in an Urgent Care facility
Also, there are signs, not at the entrance of the building or inside the entrance, but on the check in desks that indicate if you have traveled to certain countries in Africa to notify someone there immediately. This does not seem like an effective way to contain something, seeing as though you actually check in first on a monitor and then are called up some minutes later to check in at the desk to sign paperwork.
I hate going to this location and I feel I have to sanitize my hands several times during the visit since there are coughing, sneezing, sniffling, crying kids on every visit sitting in the same waiting room that we are in.