I called ahead to see if I could get in and out with a pedi on my 1 hour lunch break, gave my name and what time I was coming. I was told it shouldn't be a problem because they weren't too busy. When I got there they were busy (okay, understandable, it was 1:00). Again, I asked if I could get out in an hour. They said yes. They put me in a chair to soak and left me for 30 minutes. I was about to leave with no pedi when I was finally approached. The girl was very nice but very slow. Took 10 minutes to take off my polish. I had to tell her no massage or any of the extras, just get my heels and toes and I'd leave with wet polish. I was still 10 minutes late getting back to work (I work in same plaza so no real drive time). It seems to me that they would rather give a patron a false expectation and keep them waiting than to have them walk out the door and come back when they have more time. There were 3 other customers there at the same time complaining about being told it wouldn't be long when in fact they were left waiting. Just be honest! Tell me I have a 40 minute wait or a 20 minute wait so I can decide if I want to come back another time. I respect honesty!