So sad to say, I have to change my rating from 5 stars to 1. I had been a faithful customer of Katie's for years, at least 3 or 4! She told me she wasn't going to be doing nails anymore because she had developed carpal tunnel. I was heartbroken. But she told me she was training the others in her shop to be able to do nails like her so I figured I would continue to go there. Next appt I needed, I called and scheduled and said it doesn't matter with who because Katie isn't doing nails anymore, right? I was then told that Katie is still doing nails but she was full that day. Very hurtful! I always tipped her VERY well and was always willing to work with her schedule. But needless to say, I don't go there anymore, haven't been there since I ended up cancelling that appt and going elsewhere.