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| - I am extremely disappointed. I was getting excited about going to Club Isabella despite its mixed reviews. Today, I decided to go for it. I called beforehand to see if they took dogs on the patio, and the lady who answered said yes.
So I show up. There's no one outside on the patio to seat people, so finally I wander into the foyer of the restaurant with my dog. A man comes out of the back area and says that dogs aren't allowed in the restaurant (mind you, my dog isn't even in the restaurant. She's standing on an industrial carpet thing in the entryway). I said that I was just looking for someone to seat me out in the patio. He says, "Well the weather is cold and rainy, so the patio is closed." He said this in an extremely rude tone of voice (and I told him so). Also, it was 86 deg with a 20% chance of rain (it had rained earlier in the day). Really? If you are going to have your patio closed in Cleveland during the summer every time it's in the mid 80s with a chance of rain, you might as well not have the patio. I said, "Well, it's actually not raining now." Then, the man says, "Well, I can't seat you with a dog." Really? I told him that I had called earlier, and he basically said that he would be the one answering the phones (almost implying that I was lying about having called to ask about bringing a dog). I told him a woman had answered, and then he grudgingly apologized as I walked away.
This is truly the opposite of good customer service, and there is no way I am going back to try their food. Good luck if you do.
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