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  • Do yourself a favor and keep away from the Preserve at Ballantyne Commons apartments. Awful experience with the management. As Kelly C stated in her review, they tell you anything to get you to sign the lease and afterwards completely unwilling to listen and understand. We had so many issues in the few months we stayed there, we ended up cancelling our contract to build a home and buying an inventory home instead because we could no longer live in this apartment complex. To start off, it was crawling with spiders. They were all over, the ceiling, walls, everywhere. My kids were terrified to sleep there and even after they called exterminator to spray yet again, there was no difference. But another major issue arose due to their incompetence with handling basic accounting. We signed up for electric service as soon as we signed the lease and showed them the proof that the service was in our name and that we paid the bill. Nevertheless, they said they paid our bill for us and billed us over $220 extra to pay them for it as well, threatening to send it to collections and ruin our credit. We spent countless hours on the phone with Duke Energy to no avail. After many phone conversations and emails, the management of the apartment complex could not even show us proof that they actually paid the energy bill for our specific unit. We ended up paying them because we had no other choice, didn't want to have our credit ruined over their stupid mistake. Do yourself a favor and stay as far away from this place as you can. There are so many other good newer options around, priced even less than this old dump. Their "upgraded" units wouldn't even go for $800/month in any other area if it wasn't Stonecrest. Their apartments are old and need a major overhaul not just the basic granite counters and cheap cabinets they fixed in the kitchen. The bathrooms are old and disguising. There were pee stains on the toilets when we moved it and toilet seat so rusty, the rust was leaking from underneath. Keep away and you'll be better off. Since they were not willing to deal with me and billed us twice for the energy bill, essentially threatening us with bad credit and collections without showing any proof of payment, I will be sending a letter to their corporate office as well and reporting them to the Rental Protection Agency.
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