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| - You get this rate BECAUSE of your employees. Andres saved the day. (Aug 11,12,13) I WAS a bit disappointed because we chose to stay here for the economical room and then a shaded cabana for the day time use as we spend entire days at the pool and then eat on site and gamble on site. We book for multiple cabana days and hope for a great deal. Never once on a non holiday weekend have I ever seen the cabanas even half full so when I asked this time, I felt okay asking. I was offered a very slight decrease and could not believe the lack of flexibility they were willing based on the occupancy.
So my husband and I booked one day cabana rental at MGM which was higher but at least offered more with the rental. This was our first experience offsite of Excalibur. After the one day, my mind was set that we would change our future plans to stay there with the options of more pools were available. Since we were booked here already, we went out to the pool and sat in one of the chairs and knew I'd only last an hour. Mind you, this was MY REASON for choosing the Excalibur and Las Vegas--the adult pool and the cabanas. The rooms are okay, but the adult pool being quite relaxing and a wonderful place to meet other vacationers. Andres came up and asked if there was anything he could do for us (and he continued to do so for the rest of our trip) and I gave it one more shot. I told him what I'd like to get and he made it happen. He literally changed what was becoming an extremely sad trip for me into the reason I drove 10 hours for. I look forward to this each year. This is our 6th stay here and I had just about lost hope. We did rent a cabana for 3 days and we ate, drank and had the restful trip I so love. I know you have so many people using the pool but the cabana price doesn't match your customer base. It makes no sense to me that you aren't willing to fill the chairs and cabanas by making them more affordable to your customers. 2-3 out of the 9 cabanas were occupied in the adult area and truthfully they aren't worth the $220-$520 M-Th pricing tiers. The pool property really does need more cleaning attention by your hospitality service because I literally go in and clean myself. The floors are dirty and the lounging chair pads need to be cleaned or over-hauled with new. There were holes in two of the chairs in our cabana area. I really can't see spending $500 for a cabana with dirty floors, trash inside the refrigerator cabinet, and dingy lounge pads. I'm not particularly finicky but this hasn't changed since the first time I rented one several years ago AND every year I comment or suggest things that might make me feel that the cabanas are worth what you are requesting. Actually, the best part of my experience by the pools are your awesome cabana, life guard and massage employees. They are fun, hard workers, kind, personal and I enjoy tipping them. The names I remember are Andres, Jessie, Evan, Austin, Mason but I'll always remember their smiles and helpfulness.
Would I come here with my little ones? Yes.
Will we return? Yes. Would I recommend? Yes. Would I recommend for my neat and germ freaks? Nope. This place is for real people without huge hang ups and really appreciate the simple things in life. :-)
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