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  • Bad experience with the service department today & I am livid. I had a company car towed in on Thursday for a dead battery. On Thursday, Friday, Saturday, and Sunday i called muultiple times to see when the vehicle would be done being serviced. Each time I called I left my direct phone number and full name so there was no confusion and when I spoke to someone (3 times) I was told that I would get a call back within 30 minutes. That never happened. First thing Monday morning I come to the dealership to hopefully pick up the vehicle & to work. I got the run around, no one ever apologized for not calling back and was told since it was a company vehicle and a third party would be making the payment that i would need to call and get an email address because they don't take payment over the phone. I called and i did not have all of the information to supply the paying company because I don't work for Mercedes-Benz (Service Number, service dates, specific service answers). It basically was that the cashiers didn't want to call themselves. They said they did not have payment information on file yet they had the company that was making payment on file with the address and phone number so this could have all been done before I showed up. I had a lovely lady by the name of Tara Hopkins walk by and she understood my frustration and had the service manager contacted immediately because by this time I had been at the dealership for 2.5 hours. I spoke with Kevin and he was very nice/polite and said that they would make it right. We waited a while longer outside of Bills office to hear him tell his manager, Kevin, that we "had just now coughed up the payment information". No Bill, the information was on file already you all just failed to call and get it all figured out before hand and/or communicate with your cashier. Basically, if they would have called and followed up with us like I had asked many times, I could have provided them with any information that they were lacking. Horrible service and I am very disappointed minus the communication with Kevin and Tara.
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