They do a great job. I've gone to them off and on the last two years. They are a little out of the way from where I live, but after bad experiences at other salons, I keep coming back to them. I would recommend that you go no later than 5-6 PM. If they don't think they can get you started before closing, they will turn you away. If you're are a more frequent or long time customer, they may be more willing to squeeze you in after 6 pm, or be a little more lax about some of the small charges (like polish removal). That's not consistent, but a nice thing to do.