We have been going to the Brixx Pizza on Fairview for years and have always been pleased however this past weekend we went there and had an unpleasant experience. We had to wait over an hour for a table. When we were seated we were told there was no silverware and we had to go up to the hostess stand for children's menus. We ordered 2 appetizers, hummus and the spinach and artichoke dip (our favorite). Both appetizers were very cold and the dip was 1/2 the portion they usually serve. At this time we still had no silverware. Waitress told us it was a hot commodity. We ordered 3 Brixx salads. The salads were very overdressed there was no goat cheese on the salads and the server did not offer fresh cracked pepper. We also ordered the Rustica pizza and I specifically asked for them to add Goat Cheese. The pizza had no goat cheese and no prosciutto. The crust was also soggy. Definitely did not taste or look like a brick oven pizza. I sent an email to the management but never received a response. I guess the loss of one customer and her family doesn't mean much to them.