Is it wrong for me to expect good food and good service even from an extremely busy and popular place? First we tried to call ahead for a very large party - 15 of us for a birthday celebration and Hard Rock is where she wanted to go - they were rude on the phone, not helpful and they don't take phone ahead reservation for a large group. Our wait time was over 2 hours because of our large group! Crazy! Once we arrived the hostess staff continued on with the unfriendly theme. Our waitress was friendly enough, but lacked in good service and the food all the way around for everyone was mediocre at best. I kept my mouth shut while there since it was my cousin choice for her birthday celebration, but not on here :) Shouting out that I'd rather go through a drive through than eat there again and that means it's really bad because I don't do drive throughs. Scratching my head why it's so popular!