Everything about the place is outstanding. I disagree with many of the other users' gripes about it. From what I've seen, I get the distinct feeling that many people don't properly tip the staff. It was spotless, my room was huge and beautiful (even though I booked through Hotwire) and the staff was first-rate, polite and respectful. It is the best hotel I have ever stayed in, full stop. I'm staying at another "four-star" establishment in Montreal this weekend and I will be surprised if it is even half as nice.