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| - First, I want to say that I immediately fell in love with my bob weave ($250 Duchess package, which includes the install of (14,14in) virgin Malaysian). When Sasha finished my hair and turn me around in the chair, I was very happy with the finished product (this was on a Thursday) .
On Wednesday night (a week later) my head started to itch like crazy, but I thought to myself "this is the life of wearing weaves". However, on Thursday night, my head was itching again and at this point it was an unbearable pain that went along with the itching. I was really worried and wondering what the problem could have been (definitely not the common weave itching). So, Friday, morning I looked up possible causes for the itching and the pain I was feeling. I found that braid hair can sometimes cause allergies if it is not clean.
So, I went to Weave A Diva that morning to consult with the stylist with hope that someone can give me insight and maybe solve the problem that I was having ( severe itching and pain to touch). I was told initially "well weaves itch" (really at this point I new customer service wasn't their strong suit). Then I was advised to see a dermatologist because she had never heard of this before. I gave it the benefit of the doubt and considered it , but I couldn't help to think of the many braids and weaves I've had in the past ( I've never had this issue). I was curious as to what kind of product they put in my head. So, I asked what kind of braid hair they used, she told me kanekalon hair ( yea, I figured that) I had to ask to see the package. She then suggested I try washing my hair because again she's never heard of what I was talking about and maybe it could be the net, hair or I'm allergic and /or try to spray my scalp or wash my hair. So, I asked her to look at my scalp she did and told me she didn't see anything through the net. I couldn't help but think ( your the cosmetologist ask me to look at my scalp and/ or offer to take it down to figure out the irritants, Right?). There was nothing more offered. I went ahead and asked if they would wash it for free, considering it could be the products they used causing the irritant ( she said it) The answers was no. Then the manager offered to wash my hair for free, but charge me $25 to style my hair again. I agreed as I couldn't wait to get some relief. The manager washed my hair and was attentive to what I was feeling though out that process. However, I had my hair styled by another stylist which was very unexpected and honestly my hair didn't look as good as it did initially or even when I came in that day.
Any how, the itching ceased for a couple of hours. I was literally afraid to touch, sleep or wear anything On my head. I had a trip to California already planned, so I went on the trip and had to bare with the irritation. As soon as I got back. I had my aunt take out my weave.
You won't believe the matted mess of whisker that was found along the weft of the hair that was underneath the beauty of such a great hair style. I knew immediately that this was not virgin Malaysian hair. I was relieved and my scalp no longer itched nor did I have pain ( see pics for details). The weft of the weave had long spiky, matted and course hairs that stuck out like cactus prongs from the track causing an irritation to my scalp.
To make a long story short (lol) I went to Weave A Diva, to inform them of the non quality hair that was put in my head ( I'm sure they new) and to ask for a reimbursement as this was an at least 6 week investment that didn't last over a 1 week due to the irritation it caused. I was told "you supposed to comb out that part of the weft" (wow that's a new one) and " we don't do refunds". Not surprised ($250 lost, oh well)but, Ladies and Gentle Men PLEASE BEWARE...HORRIBLE PRODUCTS AND LACK OF CUSTOMER APPRECIATION AND SERVICE!!!
I'm going to start going back to California for my weave installs. I won't be swindled there... Lol!
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