My wife and I used to a lot of chains. Fed up with horrible customer service we usually never went back. We tryed this Fridays and they were great. The food was excellent, quick, and the drinks we fast and good. The staff was extremely nice and refilled our drinks with out us having to stair them down and ask. The jack Daniels sampler is awesome, as well as the new pretzels they have. The manager is usually walking around asking how is everything. He doesn't seem out of touch with reality rather. We asked him for more sauce he promptly ran to the back and grabbed us some. Would definitely give it a shot if u have not been there